First: Warranty period
All ventilation and water quality equipment includes a 12-month warranty from the invoice date or delivery date, whichever comes first.
Second: Warranty Terms
The warranty covers manufacturing defects and materials, and non-compliance with agreed specifications. It does not cover malfunctions resulting from misuse, unprofessional installation, or circumstances beyond the product's control, such as voltage fluctuations.
Third: Returns and Exchanges
The product may be returned within 7 days of purchase in its original condition, with the invoice, and at the customer’s expense if there is no error on the part of the company.
The product will be replaced within 14 days if it is found to have an irreparable defect or does not conform to specifications.
Fourth: Maintenance and Technical Support
The company provides free product maintenance during the warranty period. After the warranty expires, maintenance is offered for a fee, and spare parts are provided at a special discount.
Products are inspected at the customer's location if they are heavy, or returned to the company headquarters if there is no authorized service center.
Fifth: Serial number
The warranty only covers products with a documented serial number linked to the invoice. The customer must retain this number for any future claims.
Sixth: Disclaimer
The company shall not be liable for indirect damages or losses resulting from the product being out of service, including production losses.
Seventh: Procedures for requesting a guarantee
1. Contact via the official phone number or email address.
2. Provide the team with photos or videos of the situation.
3. Send the product or inspect it as needed.
4. A technical report on the situation will be provided within 3-10 working days.
Eighth: Maintenance implementation period
Upon receiving the product from the customer for maintenance, the company is committed to issuing an initial technical report within 3 working days, and carrying out the repair process within a period ranging from 3 to 10 working days , depending on the type of malfunction and the availability of spare parts.
If the malfunction requires the supply of spare parts that are not available locally, the customer is informed of the expected delivery date and the maintenance period is temporarily suspended until the part becomes available.
